Every return tracked from doorstep to refund.
Customer returns, RTOs and damaged items are where margin quietly disappears. Returns Ledger follows each one from pickup to your warehouse to the refund reversal or the claim, so nothing is left in transit forever.
Picked up 41
In transit 63
At warehouse 28
Closed 214
Four steps, every month.
Pull every return
Return and RTO reports from each marketplace and courier are combined into one ledger.
Mark what arrived
Your team marks items received, missing or damaged, with photos if you want them.
Match the money
Refund reversals and recoveries are matched to each return as they appear in settlements.
Chase what is left
Missing and damaged items move to claims with the deadline counting down.
The detail behind Returns Ledger.
Returns and RTOs together
Customer returns and return-to-origin parcels are kept apart but shown side by side.
Warehouse check-in
A simple received, missing or damaged mark for each parcel, by scan or by list.
Evidence on hand
Attach unboxing photos and notes to a return so the claim has what support asks for.
Claim deadlines
Each marketplace's claim window is tracked per return, with a list of what expires this week.
Lost in transit
Returns marked picked up that never reached you, flagged after the expected delivery date.
Refund reversal check
Every return is checked for the commission and fee reversal it should have earned.
- Customer returns and RTOs in one list, per channel
- Received, missing and damaged items marked at the warehouse
- Refund reversals matched to the original order
- Claim windows tracked so you never miss the deadline
Does it handle RTOs separately from customer returns?
Yes. RTOs and customer returns follow different fee rules, so they are tracked as separate types in the same ledger.
Can warehouse staff use it?
Yes. Add them as users with access only to the Returns Ledger check-in screen.
What about claims like Amazon SAFE-T or Flipkart's protection programmes?
Returns that qualify are grouped with their evidence and the right claim reference, ready for you to submit.
Elsewhere on the desk
Close next month in an afternoon, not a fortnight.
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